I'm sorry for you my friend, I really feel horrible for your situation, and I find it quite disgusting and despicable that people will not have integrity and own up to their mistakes and failures.This situation has left me with absolutely no faith that anyone will do the right thing. So my interaction with someone from Meineke corporate was now clearly just a formality. They won't return any calls and nothing they said would occur has occured. They haven't even spoken once to the dealer who has my car. Fine. I get it, they're a sleezeball corporation trying to cover their mistakes. Now I'm literally stuck because for some unfathomable reason I can not get the dealership to put in writing what they verbally told me. Not even a document stating "this is what we found and this is why you need a new transmission". Just the run around. They jumped all over getting the part though which I got them to lower the price and I may have the car back this week. The real kicker was that I got an e-mail this morning presumably from their sales manager saying there's a high demand for my car and they want to offer to buy it from me for 10k less than I paid after I pay them 6k to fix it.
I need something on paper from the dealer more than anything else right now as supporting documentation to move forward with any legitimate action. The cost of a lawyer at $275 per hour whom I "may" be able to recover fees from in court is not worth it imo. If I were to lose I could be on the hook for like 20k between the car and both sides attorneys. Small claims looks like the way to go but I must admit it's confusing. Total BS.
Unfortunately this is the world we live in now we're profits are put above morals and values.
I know this advice is coming late, but sometimes in these situations recording conversations can be so beneficial in making your case.
I was going to say that the moral of this story is to always take our cars to the dealerships for maintenance, but even dealerships can screw things up, cause damage to other parts of the car(door dings for example.)
I find that if I have the space, tools and time, its always best to do the maintenance myself, especially things like oil/fluid changes, brakes, light bulbs etc.
Now with YouTube, you can easily find maintenance videos on almost everything.